Shipping policy

These Terms of Service (“Terms”) govern your use of the website and store operated by LunaLust (“we”, “us”, “our”). Our store is hosted by Shopify. By accessing or using our services, you agree to these Terms and our Privacy Policy.

1. Eligibility

You must be at least the age of majority in your jurisdiction to use our services. You are responsible for any use of your account or devices by your dependents.

count & Security

You are responsible for maintaining the confidentiality of your account login information. You may not sell, transfer, or assign your account without our written permission.

3. Products & Descriptions

We make every effort to display products accurately. However, colors, sizing, and appearance may vary due to device settings and screens.

We reserve the right to modify or discontinue products at any time without notice.

4. Orders & Acceptance

When you place an order, you make an offer to buy. We may accept or refuse any order for any reason. Your order is confirmed only after payment is processed.We cannot guarantee order cancellation once confirmed. All sales are final except as stated in our Return & Refund Policy.

5. Pricing & Payment

Prices are subject to change without notice. Prices do not include taxes, shipping, or customs fees unless stated otherwise.You warrant that you are authorized to use the payment method you provide and that all information is accurate.

6. Shipping & Delivery

  •  Shipping Scope

We support delivery to most countries and regions around the world (excluding some regions restricted by customs policies). The specific delivery scope can be checked when placing an order.

  • Discreet Shipping

We provide discreet shipping to protect your privacy. All packages are delivered in plain packaging with no sensitive logos, brand information, or product details visible on the outside. Your order will arrive safely and confidentially.

  • Tax Policy

We provide DDP (Delivered Duty Paid) service to most countries and regions. Import duties and taxes are prepaid by us, so you will not be charged any extra fees upon delivery. However, due to policy requirements in the European Union (EU), customers are responsible for all applicable taxes and duties. We appreciate your understanding.

  • Delivery Time

After order placement and payment confirmation, we will arrange shipment within 3–5 business days. International delivery usually takes 7–20 working days. The exact time is subject to destination customs clearance, logistics carriers, and other factors, so slight delays may occur.

  • Shipping Fee Instructions

The exact shipping cost will be automatically displayed when you place your order. We offer free shipping on orders over $79 , which may vary by country and region. Please refer to the checkout page for details.

  • Logistics Tracking

After the product is shipped, we will promptly send a logistics tracking number to your registered email. You can track your order status on the official website of the logistics carrier using this tracking number.

  • Contact Information

If you have any questions related to logistics, please contact customer service: support@lunalustshop.com