Privacy policy
This Privacy Policy explains how LunaLust (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website and store hosted by Shopify. By using our services, you agree to the practices described in this policy.Information We Collect
We may collect the following information when you use our store:
- Contact information: name, shipping/billing address, phone number, email
- Payment information: payment details, transaction history
- Account information: username, password, preferences
- Order & usage data: products you view, add to cart, purchase, or return
- Device & browsing data: IP address, browser, device information, cookies
- Customer support messages
How We Collect Your Information
- Directly from you when you create an account, place an order, or contact us
- Automatically through cookies and similar technologies
- From service providers (e.g., Shopify, payment processors) acting on our behalf
How We Use Your Information
- Process orders, payments, shipping, returns, and exchanges
- Provide customer support and manage your account
- Personalize your shopping experience and recommend products
- Send order updates and marketing communications (you may opt out)
- Prevent fraud, secure our website, and comply with legal obligations
Disclosure of Your Information
We may share your information with:
- Shopify (our hosting platform)
- Payment processors, shipping carriers, and IT service providers
- Partners for advertising and marketing (where permitted by law)
- Authorities when required by law or to protect our business
We do not sell your personal information.
Data Security
We use reasonable security measures to protect your data. No method of transmission over the Internet is 100% secure.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of targeted advertising or marketing emails
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@lunalustshop.com.
International Data Transfers
Your information may be transferred and processed in countries outside your own, including those used by Shopify and our service providers.
Children’s Privacy
Our services are not intended for minors. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy occasionally. The latest version will be posted on this page.
Contact
If you have questions about this Privacy Policy, contact us at: